Non-Furniture Return/Exchange Policy
We will accept returns and exchanges of non-furniture items if:
- Non-furniture items are returned within 30 days of customer receipt.
- A valid proof of purchase is provided (see below).
- Non-furniture items are returned in good condition—unused and unwashed.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item.
We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.
Items must be returned to the store or by mail. If an item is being returned for reasons other than defect, the customer is responsible for any return shipping costs.
Proof of Purchase for Eligible Items
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:
- Original Paper Receipt
- Gift Receipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
- Gift Registry Number
Credits and Refunds
We will issue an appropriate credit or refund in one of the following ways:
- With an Original Paper Receipt, eReceipt, Original Packing Slip or Order Number, the item’s purchase price will be refunded in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
- With a Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded by a Shop Card.
- When the Gift Registry Number is presented without proof of purchase, the item’s current selling price will be refunded by a Shop Card.
Please note: Shop Cards, Gift Cards and eGift Cards are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.
Furniture and Rug Return/Exchange Policy
At Items of Interest, we take great pride in the quality and craftsmanship of our furniture and rugs. Attention to detail in design, materials and construction is always at the forefront. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below.
How to Contact Us for a Furniture or Rug Return/Exchange
Please call us at 718.404.9185.
Rugs and Rug Pads
Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). Deposits are non-refundable.
If you are not satisfied with your rug or rug pad purchase upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup. The customer is responsible for any return delivery fees.
Rugs must be returned in the original packaging. Any rug returned without original packaging will be subject to a 15% restocking fee.
All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame.
Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law.
Custom Furniture and Custom Rugs
These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges. All of the upholstered items sold at Items of Interest are custom (with the exception of floor samples).
We require a 50% deposit for all custom order merchandise. The balance must be paid in full prior to scheduling delivery (or pickup of eligible items).
Once you place your custom order, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative.
For custom orders canceled within 72 hours, an appropriate exchange, credit or refund will be issued, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
If a custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.
SPECIAL ORDER ITEMS
If we special order an item for you which is not found in inventory, you may return the item subject to the provisions above; however, a 15% restocking fee will apply. Special order items must be returned in the original packaging. You will also be responsible for return shipping to the store and/or to the manufacturer.
No returns on Maxtrix items will be granted unless parts are damaged or defective. Maxtrix does not accept "buyer's remorse" returns, so please make sure to order correct items.
If you delivery has errors, damages, or shortages, stand ready to assist you with obtaining replacement parts or file a claim for parts that were delivered in error, or not delivered despite being on the order. Please note that we will do our best to expedite resolution of such matters, but that our staff need to obtain all proper documentation before authorizing replacements or shipping additional items.
If items in your shipment arrive with apparent damage such as crushed corners, nicks, dings, dents or breakage of any kind, this is considered freight related. Freight related damage claims will be honored if you note the damage on the delivery receipt at the time of your delivery. If an item is visibly damaged, DO NOT REFUSE THE ENTIRE DELIVERY. You may refuse only the specific item(s) that is damaged with a notation on the Delivery Receipt stating which item, type of damage and the condition of the carton/item. Please take pictures to provide proof of damage to us and the freight carrier before you send it back with the driver.
In the event of manufacturer defect, Maxwood Furniture, Inc. will replace or repair your items at our discretion and is subject to the Maxwood Company Warranty. Please refer to https://www.maxtrixkids.com/warranty-guarantee for more information.
Store Floor Samples
All store floor samples are sold “as is.” Payment is required in full at the time of purchase.
All store floor samples are final sale and cannot be canceled, returned, exchanged or repaired.
Payment is required at the time of purchase.
All cut-yardage orders are final sale and cannot be canceled, returned or exchanged.
Shipping and handling charges are nonrefundable.
Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.
The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements. Outside access to the delivery area must be clear, and the inside area where the furniture will be placed must be accessible for placement of furniture.